Store Policies

All regular orders are shipped within 3 business days. Preorders are shipped with the time listed on their product page. If other items are ordered with a preorder item, all items will ship together once the preorder item is in stock. Customers will be informed of any unexpected delays.

All items are final sale. If you believe a product does not uphold the quality expected, please contact the shop directly and a refund or replacement will be considered on a case by case basis. Must be communicated 7 days from delivery. Contact: info@theindieauthorinsider.com

At The Indie Author Insider Online Bookstore, we understand that plans can change. If you need to cancel an order, please contact us as soon as possible. Cancellation Requests All cancellation requests must be submitted directly to our bookstore by email. Cancellation requests are reviewed on a case-by-case basis and are not guaranteed. Approval depends on the current status of the order. • Orders Not Yet Processed: Cancellation requests may be approved if the order has not entered processing or fulfillment. • Orders Being Processed: Once an order has entered processing, been prepared for shipment, or been submitted to a supplier for fulfillment, cancellation may no longer be possible. • Orders Already Shipped: Orders that have already shipped cannot be canceled. Customers may refer to our Returns & Refunds Policy to determine whether a return is available. Preorders Preorder cancellation requests are also subject to review and approval. Please contact us as soon as possible if you need to cancel a preorder. If a preorder cannot be fulfilled or is subject to a significant shipping delay, we will provide any required cancellation and refund options in accordance with applicable law. Refunds If a cancellation is approved after payment has been collected, the refund will be issued to the original payment method. Refund processing times may vary depending on the payment provider and financial institution. How to Request a Cancellation Please email us at info@theindieauthorinsider.com with the following information: • Full name associated with the order. • Order number. • Reason for the cancellation request We will review your request and respond as soon as reasonably possible. Please note: Submitting a cancellation request does not guarantee approval. Nothing in this policy limits cancellation or refund rights required under applicable law.